Call center
A centralizsed office for receiving or
transmitting a large volume of requsts by telephone. A contact center is a
location for centtralised handling of individual communications including
letters, faxes live support software, social media.
It is generally a part of company’s customer
relationship
TECHNOLOGY:
Primese-based technology
Virtual call centre
Cloud computing
Premise-based technology
The call center are the built on a
private branch exchange equipment that is owned, maintained by the call center
operator themselves.
Virtual call centre
In this model the operator does not own,
operate or host the equipment that the call centre runs on. The virtual call
centre technology allows people to work from home, insteated in a traditional,
centeralized, call centre location, wich increasingly allows people with
physical or other disabilities that prevent them from leaving the house, to
work.
Cloud computing
This section may be too technical for
most readers to understand.
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